Are you aged 16-24?
Here is a short guide to help you understand how to access services at the Practice.
IS SOMETHING WORRYING YOU?
CONCERNED YOUR DOCTOR MAY TELL YOUR PARENTS?
We provide a CONFIDENTIAL service to all our patients, including under – 16s.
This means we won’t tell anyone else about your visit without your permission (sometimes called consent)
The only time we ever share information without your consent is if you or someone else could be in danger. We would always talk to you about this first.
INTRODUCING LOTTIE, OUR YOUNG PERSON'S CHAMPION
Hello, my name is Lottie and I am the Young Person’s Champion at Springfields Medical Centre.
My role is to help you to understand what care is available at the Practice and how best to access our services.
If your parent/guardian has always made and attended Surgery appointments with you, it may be confusing how you can arrange to see a GP or a Nurse yourself. Don’t be concerned I can always explain how we work to you, don’t be frightened of asking.
Do you know.....
How to book an appointment at the surgery?
If you want advice about a health problem you can now have an appointment by telephone and speak directly to your doctor by phone on the day that you call. You can use the telephone appointment service for urgent and non-urgent appointments.
This is how it works:
- Call us on the main surgery telephone number and ask to make an appointment with the doctor/nurse (the best time to telephone is from 8.15 am)
- The receptionist will ask you for your name and telephone number. If you need to speak to the doctor/nurse urgently because it is an emergency, tell the receptionist straight away.
- The receptionist will ask you for a brief description of what is wrong. You don't have to tell the receptionist if you don't want to but it helps the doctor/nurse decide whom to prioritise for a call back based on clinical need.
- If you want to talk to a specific doctor/nurse, tell the receptionist. Where possible they will arrange it.
- The doctor/nurse will call you back and you can talk to your doctor/nurse about your health problem in the same way you do if you come into the surgery for your appointment.
- If your doctor/nurse thinks you need to come into the surgery to be seen, or if you would still like to come in, your doctor will make an appointment for you.
How to order a prescription?
If you take regular medication you can order this in the following ways:
By calling into the surgery and filling out a prescription request form
On-line (you will need to register for on-line services to do this)
By posting your request to us.
For safety reasons we cannot take prescriptions over the telephone
Did you know we have a website you can use if you are unsure about any of our services?
You can register for on-line access to book, cancel, view appointments online and receive SMS reminders and messages: http://www.springfieldsmedicalcentre.co.uk/
Download our App
Visit our website http://www.springfieldsmedicalcentre.co.uk/.
Select Repeat Prescriptions, scroll down to the end of the page and you can download the App from here
Parental consent – if you still wish your parent/guardian to have access to your records and speak to a Clinician on your behalf, we need written consent from you
Parental Consent - if you still wish your parent/guardian to speak to a GP/nurse on your behalf we require your consent. Please complete and sign the enclosed consent from and return it to the Surgery which will then enable us to add your parent/guardian’s details to your medical records.
If you wish to discuss any of the above with me or if you just want to speak to me for advice on something which is troubling you, please telephone the surgery on 01925 843880 and ask for Lottie.
Resources for Mental Health for Children and Teenagers
The Anxiety Survival Guide for Teens by Jennifer Shannon
Starving the Anxiety Gremlin by Kate Collins-Donnelly
Teenage Depression – a CBT guide for Parents by Shirley Reynolds and Monika Parkinson
Am I depressed and What Can I do About it? By Shirley Reynolds and Monika Parkinson
How to talk so Kids Will Listen and Listen so Kids will Talk (also do little kids and teens
Websites (anxiety, stress, depression)
Drugs and Alcohol
Info for Parents dealing with teen issues
Calmhalf (if any self harming)
SAM: Self help for Anxiety Management
Mindshift (anxiety, sleep)
Headspace (meditation and mindfulness)