ORDERING YOUR PRESCRIPTION
During the current coronavirus pandemic, to help protect both our patients and staff, we would ask you not to come into surgery to order your repeat prescription. Prescriptions can be requested via e-mail email@example.com, via Systmonline or you can post your prescription to us. Due to increased demand on our telephones we would ask you not to telephone the surgery to order your prescription. Any queries can be dealt with via e-mail or eConsult.
WE DO NOT ACCEPT PRESCRIPTIONS OVER THE TELEPHONE FOR SAFETY REASONS
Ordering online - it is easier than you think and we at the practice will help you to set this up, meaning you can order 24/7. For further details on how to access online ordering please speak to your practice
- E-mail - you can e-mail your request firstname.lastname@example.org
Drop off or post to us the tick slip – this is the right-hand side of your prescription, selecting only the items you need. If you don’t have your slip please put your request in writing listing the medications you require.
Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order when you have seven to 10 days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy.
We would appreciate your co-operation and understanding with Reception staff when they are unable to accommodate a telephone request.
Prescriptions are processed within 48 hours, for example, prescriptions received by 4 pm on Monday will be ready by 4 pm on Wednesday. Prescriptions received after 4 pm on Friday will be ready after 4 pm on Tuesday.
At times the Doctor will not automatically issue a repeat prescription. This will occur if your condition has not been assessed for some time and the Doctor wishes to see you, if a blood test is overdue or if there is a question as to whether the medication remains necessary. In most cases you will be offered a short term prescription and asked to arrange an appointment.
To book an on-line telephone appointment or to order your **prescription please click on the systmonline box further down this page. (You must be registered for this service, please contact reception for details)
**Please be aware you do not have to book a review with the GP if you find the tick box unavailable to order your repeat medication. Please enter the medication you require in the box "medication request notes"
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Click here for details of the current charges
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Click here to download a guide to the SystmOnline service (.docx)
SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.