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Friends and Family Feedback

Friends and Family Test

How likely are you to recommend Springfields Medical Centre to family and friends?

Friends and Family Test Feedback

FEBRUARY 2020

HOW LIKELY ARE YOU TO RECOMMEND SPRINGFIELDS MEDICAL CENTRE TO FAMILY AND FRIENDS……?

EXTREMELY LIKELY 48
LIKELY 3
NEITHER LIKELY OR UNLIKELY 0
UNLIKELY 1
EXTREMELY UNLIKELY 0

Below are some of your comments and our responses....

Positive

  • They always make time for you nothing is too much trouble for them they sort you out and the doctors are very understanding you talk to them out of all the different doctors and surgerys I have had this is the best so a big thank to you all

  • They are amazing! Can always get an appointment and the staff and doctors are all lovely and helpful. 
  • I would fully recommend  this surgery to anyone,  staff all lovely and polite, doctors lovely, always helpful and never a problem  to get an appointment
  • Excellent staff and facilities, very friendly and helpful would definitely recommend . Top class service provided
  • Excellent service

Surgery Response

We would like to thank you for all your positive comments. The Practice works hard to improve and maintain our customer care.

 

 

Negative....

Easy to check in for appointment, appointment on time and the nurse was lovely. Only criticism is the car park. The barriers need fixed so that only patients can park there. I had to park at Palmyra Square because there were no spaces.
 

Surgery Response....

Thank you for your comments.  We are sorry you have had issues with the car park.  The Landlords are currently looking at a workable solution to ensure the car park is used for patient use only.  We hope this will be in place in the very near future.

 

 

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