Friends and Family Feedback

Friends and Family Test

How likely are you to recommend Springfields Medical Centre to family and friends?

GP friends and family test. Would you recommend us?

 April 2022

Thank you for your feedback. The Practice review all comments both positive and negative and use them to improve the service we offer you.

Positive Comments:

 

I always find all the staff very courteous and helpful, be it face to face or by telephone.

Sister Paula Raymond, always very helpful while doing my asthma and diabetic review. Accommodates and takes care of the patient very well. Thank you so much.

Very good is the highest comment on your chart, I feel EXCELLENT should be on that list. You can’t be excellent all the time, but I don’t remember an occasion when you’ve not been. From the reception to the end of your appointment is of the highest class.

I am so pleased to be a patient in such a fine run establishment.

I have so much confidence in your Practice, it gives you confidence. Thank you.

My GP is brilliant! She is humane and she listens.

Dr Armitage is very good, she was very thorough and got to the cause of the issue. I got the feeling she was really listening and understood my needs. Following our talk she was decisive which is key for me.

I saw Angela the HCA and found her very efficient and friendly. She explained everything clearly and was sympathetic to my aversion to needles. We even found we had a common interest in running!

Always excellent. Never waiting very long for appointment. Staff nice and friendly, also helpful. It would be difficult to criticise any staff at the medical centre. They are all extremely courteous and helpful.

Brilliant service right from the receptionists to the GP. Thanks

Excellent service, quick and efficiently seen. Barbara who saw me is so lovely and a great nurse.

Thank you for your comments. During the past two years it has been very challenging and demanding in General Practice and our staff have worked over and above during the pandemic and going forward as things return to normal. Your positive feedback is appreciated.

 

Negative Comments:

Took 120 calls over two days to get through

We are sorry you had a bad experience trying to get through to the Practice. We are aware some patients contacting us using our old phone number. We endeavour to have the maximum number of staff answering our phones during our busiest period ie from 08.15am. If you cannot get through on the phone you can come into surgery or contact us via eConsult on our website.

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