Friends and Family Test
How likely are you to recommend Springfields Medical Centre to family and friends?
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Friends and Family Test Feedback
MAY/JUNE 2019
HOW LIKELY ARE YOU TO RECOMMEND SPRINGFIELDS MEDICAL CENTRE TO FAMILY AND FRIENDS……?
| EXTREMELY LIKELY |
97 |
| LIKELY |
3 |
| NEITHER LIKELY OR UNLIKELY |
0 |
| UNLIKELY |
2 |
| EXTREMELY UNLIKELY |
4 |
Below are some of your comments and our responses....
Positive
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The staff are all excellent - from the reception and admin staff to the Drs and nurses, they care and are supportive of every single patient. Dr Aggarwal is fantastic - she's always compassionate and patient, and takes time to listen to me. I love the surgery and can't thank the staff enough for all their care!
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I called at 9am & got appointments for doc then nurse straight after for today. The staff are very efficient, really friendly & knowledgeable. All surgeries should be like this.
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Prompt efficient service
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Excellent service, appointment always on time, very friendly staff and was able to get parked on site.
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I phoned at 11am and got to see Dr at 5pm same day . She was very thorough and though professional also quite relaxed
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Always a friendly surgery and very helpful.
Surgery Response
We would like to thank you for all your positive comments. The Practice works hard to improve and maintain our customer care.
Negative....
The length of time taken for receptionist to answer the phone and the chances are all appointments have already been allocated.
The phone call system is not up to standard. I've had calls answered and disconnected multiple times, after waiting for 5 minutes to 45 minutes to get through.
Surgery Response....
Unfortunately we have had some problems with our telephone system for quite some time, there are plans for a new system over the next few months. As we are in rental accommodation we have to wait for the IT department to arrange the installation. We sincerely apologise for this problem. Online appointments are available every day from 7am via our website.