Friends and Family Test
How likely are you to recommend Springfields Medical Centre to family and friends?
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Friends and Family Test Feedback
JANUARY 2019
HOW LIKELY ARE YOU TO RECOMMEND SPRINGFIELDS MEDICAL CENTRE TO FAMILY AND FRIENDS……?
| EXTREMELY LIKELY |
34 |
| LIKELY |
2 |
| NEITHER LIKELY OR UNLIKELY |
2 |
| UNLIKELY |
0 |
| EXTREMELY UNLIKELY |
1 |
Below are some of your comments and our responses....
Positive
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Very caring, friendly, personal, professional staff, mever long waiting times, well organised clinic
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All of the Drs and Nurses are always helpful and take your concerns seriously.
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Can't believe how much better Springfields is compared to my old Drs surgery. The level of care at Springfields is exceptional.
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Dr Flora is fantastic
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Amazing staff from those in the offices to the GPs, nothing is too much to ask.
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Been for my health check and always feel very well looked after from everyone who I see
Surgery Response
We would like to thank you for all your positive comments. The Practice works hard to improve and maintain our customer care.
Negative....
The length of time taken for receptionist to answer the phone and the chances are all appointments have already been allocated.
Repeat prescription cut for diabetic tablets to a 3 day supply. This is a blackmail tatic to force patients to attend for regular check ups. I work away a lot and struggle to make appointments as I am on call a lot of the time, is a terrible practice if not down right dangerous.
Surgery Response....
Unfortunately we have had some problems with our telephone system for quite some time, there are plans for a new system over the next few months. As we are in rental accommodation we have to wait for the IT department to arrange the installation. We sincerely apologise for this problem. Online appointments are available every day from 7am via our website.
Whilst we understand the frustration of only receiving 3 days supply of medication, it is more dangerous for us to continue supplying medication without having regular blood tests and reviews. We only ever do this as a last resort after we have tried numerous times to arrange a suitable review appointment. We would suggest contacting Mrs Judith Southart at the surgery where she will be able to arrange your diabetic appointment to fit around your work pattern.