HOW YOU ACCESS THE PRACTICE HAS CHANGED
Due to the current Coronavirus Pandemic, the way you access the Practice has changed. We are trying to safely resume as many of our services as possible, but we would ask you not to attend surgery unless asked to do so by a Clinician. If you do need to attend surgery please wear a face covering.
We would ask you to continue to telephone the surgery if you wish to arrange a telephone review or face to face appointment. You can also contact us via e-mail or eConsult.
Our Reception Team are trained in Care Navigation so will need to ask for a brief description of your problem to signpost you to the most appropriate person.
If you arrange a telephone consultation, your Clinician will review your problem and will then, depending on your needs:-
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Offer you advice via text
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Offer a video call
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Ask to see you in person (face to face) or
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Navigate you to other services such as Pharmacy, Walk in Centre, Urgent Care
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The surgery is open Monday to Friday from 8 am to 6.30 pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111
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Non-urgent problems, queries or sick note requests can be dealt with via eConsult. The Practice will respond within 2 working days
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Face coverings are recommended when entering the building
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Please ensure on entering the premises you wash your hands using the wall mounted sanitisers
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Our reception area has changed and you will see some chairs have signs on them not to use, this is to ensure patients attending surgery can safely socially distance whilst waiting for their appointment.
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There is screening at our reception desk to protect you and our staff
Online Booking
We have had to temporarily suspend on-line booking for Face to Face appointments. We are still offering a small number of pre-bookable or on the day telephone appointments.
Prescriptions
We would encourage patients not to attend surgery to order their prescription and we are unable to take prescription requests over the telephone. If you require a prescription please either e-mail your request to warccg.springfieldspx@nhs.net or if you are registered for on-line services, you can order your prescription through this service.
PLEASE DO NOT TELEPHONE THE SURGERY TO CHECK YOUR PRESCRIPTION IS READY AS THIS IS PUTTING ADDITIONAL PRESSURE ON OUR TELEPHONES. PRESCRIPTIONS ARE PROCESSED WITHIN 2 WORKING DAYS
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The Springfields Medical Centre website provides many online facilities, including appointment booking and cancellation, prescription ordering, and much more. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find the website useful and informative.
Our Practice currently has a team of dedicated staff who aim to provide an efficient and caring service for our patients.
We are a well established Practice aiming to provide very high quality, personal, “family doctor” services. The standard of our care is reflected in very high “QOF” achievements (see NHS UK website). All staff undertake rigorous ongoing professional development.
Patient Survey Results
To see the results of our patient survey, please visit our patient surveys page.
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SMS text reminders
You can now register to receive information by text message on your phone regarding appointments, test results and health care. If you wish to register for this messaging service please fill out the consent form.
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The practice would like to thank the various advertisers who have helped to
produce this Website. However, it must be pointed out that the accuracy of any
statements cannot be warranted, nor any products or services advertised, be
guaranteed or endorsed.